Privacy Policy
Last updated: June 4, 2025
Privacy Policy
At Nel & Shey Medical Centers, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We collect personal information such as your name, email address, phone number, insurance information, and any relevant health history you provide through our online contact forms or during interactions with our team. We may also collect usage data, including your IP address, browser type, pages visited, and time and date of access to better understand how users engage with our website.
How We Use Your Information
We use your information to provide and improve our services, respond to inquiries and appointment requests, send updates and reminders via email, SMS, or phone calls, and analyze usage trends to enhance your experience. Our services include primary care, preventive care, chronic disease management, mental health services, family care, women's health, dental care, and wellness technologies such as Emsculpt Neo, Emtone, and StemWave.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect functionality.
Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted service providers, including CRM platforms like Go High Level, and other partners who assist in delivering our services. We may also disclose information to legal authorities if required by law or to protect our rights, property, or safety.
Data Security
We implement strong security measures to protect your data from unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to access, update, or request deletion of your personal information, subject to applicable legal obligations. To exercise your rights, please contact us using the information provided on our website.
Third-Party Links
Our site may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are designed for individuals of all ages. However, if we collect information from minors, it will be done in accordance with applicable laws and with parental or guardian consent where required.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy regularly.
Disclosure of Information
SMS consent and phone number will not be sold, shared, or disclosed to any third party for marketing purposes. We may disclose your personal information to service providers who help us operate our services (such as messaging platforms, payment processors, and customer support) and to legal authorities as required.
Message Frequency
By opting into our SMS messaging service, you consent to receive text messages from Nel & Shey Medical Centers. These messages may include service updates, appointment reminders, customer care notifications, and alerts related to your account. The number of messages you receive may vary depending on your engagement with our services.
Potential Fees
Nel & Shey Medical Centers does not charge for sending SMS notifications, but standard message and data rates may apply depending on your mobile carrier and plan.
Opt-In and Opt-Out Methods
You may opt in to receive SMS messages by completing a contact form on our website and selecting the SMS consent option. You can opt out at any time by replying "STOP" to any message. Upon opting out, you will receive a confirmation message and will no longer receive messages unless you re-subscribe via our contact form.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website.
Nel & Shey Medical Centers